Terms of Service.

These Terms of Service ("Terms") govern your use of pagesmith.co (the "Site") and any services provided by Pagesmith ("Pagesmith," "we," "us," or "our"). By using the Site, submitting an inquiry, or purchasing our services, you agree to these Terms. If you do not agree, please do not use the Site or services.

1. Our services

Pagesmith provides fixed-scope, fixed-price brand identity and website design, delivered on a fast, defined timeline. Because our pricing depends on a tight, predefined process, the scope of each package — and what falls outside it — is set out below and forms part of your agreement with us when you place an order.

2. Packages, scope & revisions

We offer two standard packages. The fee for your package is shown at checkout or in your written proposal.

What each package includes

• Sprint — $2,500. A custom logo and brand system (color palette, typography, brand guidelines) plus a custom, responsive website of up to three (3) pages. Includes one revision round on the logo and one on the website.
• Sprint Pro — $5,000. Everything in Sprint, with a website of up to five (5) pages, two revision rounds on the logo and two on the website, and priority scheduling with added support.

The logo is included either way, and the price is the same whether or not you need one. If you already have a logo and brand you're happy with, we design the site around it — the package fee does not change, and no portion of it is refundable or creditable for declining the logo.

Both packages use custom design — no templates — and do not include a content management system (CMS) by default. Both include AI-assisted copy drafted from your intake brief and reviewed by a designer.

How a project runs — and what a "revision round" means

Our fixed price is built on a defined process with a set number of revision rounds:

• Discovery. One short intake brief and one call.
• Direction. We present design concepts and you choose one direction to move forward with. Exploring multiple or blended directions is not included.
• Revision rounds (included). After we produce your chosen direction, each deliverable — the logo and the website — includes the number of rounds in your package (one each on Sprint, two each on Sprint Pro). A round is a single consolidated set of refinements: minor tweaks and adjustments such as color, type, copy, spacing, and small layout changes. Feedback should be gathered and sent as one batch per round; piecemeal requests sent over time may be treated as separate rounds.

Additional revision rounds beyond those in your package, new or alternate design directions, redesigns, or larger changes are not included. They are available as paid add-ons, quoted and agreed before we begin the extra work.

What is not included (available as paid add-ons)

• Revision rounds beyond those included in your package, or additional/alternate design directions;
• More website pages than your package includes (three on Sprint, five on Sprint Pro);
• CMS, e-commerce, user accounts, booking systems, file uploads/downloads, or third-party integrations;
• Ongoing edits after handoff (available through a separate care plan);
• Website hosting — keeping your site live requires the monthly care plan or self-hosting (see Hosting, care plan & handoff below);
• Anything not expressly listed as included above.

Out-of-scope work is quoted and billed separately and is never assumed to be part of the package price. Unused revisions and unused pages have no cash value, do not carry over, and are not refundable.

3. Timelines

Typical turnaround is around 7 business days for Sprint and 10–14 business days for Sprint Pro, measured from the date your deposit clears and we have everything we need from you. These figures describe our normal pace on a typical project — they are estimates, not guarantees.

What we commit to is an outer limit: we will deliver your project within two weeks (Sprint) or within three weeks (Sprint Pro) of your deposit clearing, provided we have received everything we need from you.

All timelines depend on your timely feedback, content, and approvals; delays on your side extend the delivery date accordingly. Estimated delivery dates are not "of the essence," and we are not liable for losses arising from a delay.

4. Your responsibilities

To keep the process fast and the price fixed, you agree to provide accurate brief information and any required content or assets, and to give feedback and approvals promptly. Because scope and revisions are defined above, we cannot proceed on open-ended or unlimited back-and-forth within a package.

5. Fees, deposits & payments

Package fees are fixed and shown at checkout or in your proposal. Projects are paid in two parts, both processed securely through Stripe; by paying, you also agree to Stripe's terms.

• Deposit — 50% up front ($1,250 on Sprint, $2,500 on Sprint Pro). This is due before work begins. It reserves your production slot and covers the discovery and concept work that starts immediately. The deposit is non-refundable as soon as it is paid — it is not a holding fee and is not returned if you change your mind, go quiet, or cancel — except where a refund is required by law.
• Final payment — the remaining 50%, due before final files are delivered and the site is launched or handed off. Unless you have arranged self-hosting, the final payment also starts your monthly care plan (hosting, SSL, and client portal access) at the rate shown at checkout. The care plan then renews monthly and you can cancel it at any time; see Hosting, care plan & handoff below.
• Paying your deposit confirms your order and your acceptance of the scope, the revision policy, the timelines, and these Terms;
• Work may pause if payments are overdue.

6. Refunds, cancellations & stalled projects

Deposits are non-refundable. Fees for work already performed are also non-refundable. If you cancel a project, you remain responsible for work completed up to the cancellation date. To discuss a cancellation, contact hi@pagesmith.co.

Unresponsive clients & stalled projects. Our fixed price depends on a fast, continuous process — an open-ended project costs us the slot we reserved for you. If we are waiting on required feedback, content, approvals, or payment from you, the following applies:

• After 14 days of no response, we may pause your project and release your production slot. Paused projects resume on our next available opening, not your original date.
• After 30 days of no response, we may close the project as abandoned. We'll send a reminder to your email on file before we do. All fees paid, including the deposit, are retained as payment for the work performed and the reserved slot, and no refund is due.
• Restarting a closed project requires a reactivation fee of 25% of the original package price, is subject to current pricing and availability, and starts a new timeline.
• After 90 days of no response, we may archive or delete project files and are under no obligation to retain your work.

These periods are measured from our most recent request to you. We'd always rather finish your project than close it — if life gets in the way, just tell us and we'll work something out.

7. Hosting, care plan & handoff

Your finished website needs hosting to be live on the internet. Hosting is not included in the one-time package price. When your site launches, you have two options:

• Pagesmith care plan (currently $29/month). We host your site — including server management and SSL — and you get access to the client portal, where you can make minor content edits to your site and view your site's analytics. The plan is billed monthly through Stripe and you can cancel at any time. The portal supports content-level edits only; new pages, sections, redesigns, or features are quoted separately.
• Self-hosting ("take the keys"). If you prefer to host elsewhere, we provide your complete site files and reasonable handoff assistance for a one-time handoff fee (currently $150–$250 depending on the site). After handoff, hosting, maintenance, and updates are your responsibility.

If you cancel the care plan (or never subscribe) and do not arrange a handoff, your site will be taken offline; we are not responsible for downtime in that case. After 30 days from cancellation we may delete our copies of the hosted site and its backups, though you can request your files at any time before then. We may change the care plan price or features with at least 30 days' notice by email — if you don't agree to a change, you can cancel before it takes effect.

We work to keep hosted sites online and secure, but we do not guarantee uninterrupted availability, and we are not liable for outages caused by third parties (such as your domain registrar, DNS provider, or upstream network providers) or scheduled maintenance.

8. Your domain

Your domain name is yours. You register it (or keep it) in your own account with your registrar, you pay the registration fees, and you keep control of your DNS. Connecting your domain to a site we host requires only standard DNS records, which we'll walk you through. We never take ownership of, or transfer, your domain.

9. Content approval & responsibility

Website copy is drafted with AI assistance from your intake brief and reviewed by a designer — but you know your business, industry, and legal obligations best. Before launch, you review and approve the final content. By approving, you confirm the content is accurate and take responsibility for what your site says, including any claims about your products or services and compliance with rules that apply to your industry. We are not liable for the accuracy, legality, or effects of content you approve or later edit through the portal.

10. Intellectual property

All content on the Site — including text, graphics, logos, and code — is owned by Pagesmith or its licensors and is protected by law. Ownership of the final project deliverables transfers to you upon full payment. Until full payment is received, all deliverables, concepts, and working files remain our property. Unchosen concepts and drafts remain ours. We may display completed work in our portfolio and marketing unless we agree otherwise in writing.

Your materials. Anything you provide us — text, images, logos, brand assets — remains yours. You grant us permission to use it to deliver the project, and you promise you own it or have the right to use it. We are not responsible for verifying the ownership or licensing of materials you supply.

11. Acceptable use

You agree not to misuse the Site or the client portal — including attempting to disrupt them, access them without authorization, share portal credentials with unauthorized parties, or use them for unlawful purposes. We may suspend hosted sites or portal access used for unlawful, deceptive, or harmful content.

12. Third-party links & services

The Site may link to third-party sites and services (such as Calendly, Stripe, or client work we've launched). We are not responsible for the content or practices of those third parties.

13. Defect fixes, warranty & disclaimers

Defect-fix window. For 14 days after your site launches (or your files are delivered), we will fix defects at no charge — things that are broken or not working as delivered, like broken links, display errors, or form failures. Defect fixes are not revisions and do not count against your revision round. New changes, additions, or preference-based tweaks are not defects.

Beyond that, the Site and services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site, the portal, or hosted sites will be uninterrupted or error-free.

14. Limitation of liability

To the fullest extent permitted by law, Pagesmith will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data. Our total liability for any claim relating to a project will not exceed the amount you paid us for that project; for any claim relating to the care plan or hosting, it will not exceed the care plan fees you paid in the 12 months before the claim arose.

15. Indemnification

You agree to indemnify and hold Pagesmith harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising out of: (a) materials you provide to us; (b) content you approve or edit on your site; (c) your use of the deliverables or your hosted site in your business; or (d) your misuse of the Site or portal or breach of these Terms.

16. Dispute resolution & governing law

If a dispute arises, contact us first at hi@pagesmith.co — we commit to trying in good faith to resolve it informally within 30 days before either of us files any claim. Either party may bring a qualifying claim in small claims court.

These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-laws rules. Any dispute not resolved informally will be resolved in the state or federal courts located in New Jersey. To the extent permitted by law, any claim must be brought within one (1) year after it arises.

17. Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted, and we'll revise the "Last updated" date above. Your continued use of the Site means you accept the updated Terms. For material changes affecting an active project or care plan subscription, we'll give you at least 30 days' notice by email, and the terms in effect when you paid your deposit continue to govern that project.

18. Miscellaneous

• Entire agreement. These Terms, your checkout or written proposal, and our Privacy Policy make up the entire agreement between us and replace any prior discussions.
• Severability. If any part of these Terms is found unenforceable, the rest remains in full effect.
• No waiver. If we don't enforce a provision, that isn't a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our written consent; we may assign them in connection with a sale or reorganization of our business.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
• Survival. Sections on payment, intellectual property, disclaimers, liability, indemnification, and disputes survive the end of any project or subscription.

19. Contact us

Questions about these Terms? Email hi@pagesmith.co.